We started getting early morning spam phone calls on our landlines a few years ago (our house has an apartment for my mother). Early as in 6:30 a.m. early. My mother was not usually out of bed or, if she was, she was getting dressed or in the bathroom, and she would rush to answer the phone. As her mobility decreased, I was afraid this would all end in a fall.
To prevent a possible tumble, I started taking her kitchen phone off the hook every morning when I got up. I’d hear a dial tone followed by a ring noise and then a voice telling me to hang up and try my call again (apparently known as an intercept message). After the message was repeated twice, a rapid busy signal would start and eventually would go dead after a long period.
My mother would replace the handset when she was in the kitchen and ready for her day, and if someone called to tell her that her Windows machine was acting up or she had won a cruise, she was awake and ready to hang up on them. This was an easy solution to an annoying problem.
We have two phone lines in our house. Our copper line was replaced in 2021 by a fibre optic cable that gives us internet, television and telephone. As my mother doesn’t use the internet, and we are able to wirelessly bounce a television signal from the Bell Home Hub modem to give her television, we decided at that time to leave her copper telephone line as it was.
Until Bell Aliant sent out letters earlier this year. The first informed us that if my mother’s copper line broke, they wouldn’t fix it and my mother would have to get a fibre line, which was fair enough, I suppose. That was followed a month later by another letter saying they would be cancelling her phone service by August if she didn’t switch to their fibre service. A classic Bell passive-aggressive move.
As we already had the fibre line and Home Hub in our house, it was an easy matter of some magic person left over from Island Tel days doing some programming at the Bell Aliant office in Charlottetown and rerouting my mother’s phone number to our modem (each of the Home Hubs has room for two phone lines). We lucked out again and had a tech come to our house (another Island Tel vet nearing retirement) who was able to make things work in our basement to easily route from our modem to my mother’s phone.
The morning following the switch, I picked up my mother’s handset expecting to hear the regular pattern. As I moved around her kitchen, I heard the dial tone followed by the signal to warn that the phone was off the hook, but no gentle, helpful voice.
I thought that was the end of the voice, but a couple of weeks later I was looking after a friend’s house while she was away and remembered she still had her copper line service, so I had one last visit with the Bell Aliant voice:
Anyone know who recorded this message? It certainly sounds like an Atlantic Canadian voice, maybe PEI but could be Newfoundland or Cape Breton, too. Recorded on tape? A copy of a copy of a copy? Let me know what you know, and please try your call again.
